Terms of Service

Two documents live on this page, on purpose. Part 1 covers anyone browsing this website. Part 2 covers people and companies with a BlueWave account — it's what you agree to when you tick the box at sign-up or accept an invite.

Part 1 — Website Terms of Use

1. Who we are, and what these cover

This website is operated by Compliance Digital Ltd, trading as BlueWave · Registered in England & Wales · Company No. 17305889 · Registered office: 20 Devonshire Road, Burnham-on-Crouch CM0 8DR. You can reach us at the details on our contact page. These website terms cover your use of the public site. Use of the BlueWave platform itself is governed by Part 2.

2. Using this site

Use the site lawfully and don't break it: no probing or attacking it, no attempting to access areas you're not authorised for, no scraping it at scale, no introducing anything malicious.

3. Our content

The content on this site — text, design, graphics, logos — belongs to us or our licensors. You can view it, and print or save pages for your own business's evaluation of BlueWave. Don't republish it as your own.

We expressly reserve all our rights in this site's content for the purposes of text and data mining. You may not use the content to train, fine-tune or ground any machine-learning or AI model, or harvest it for datasets, without our prior written licence. UK law grants no general exception for commercial AI training; this clause is our opt-out, stated plainly.

4. Site content is information, not advice

We write about UK water-hygiene compliance — ACoP L8, HSG274 and the rest — because it's our domain. But nothing on this site is legal, regulatory or professional advice, and reading it doesn't discharge any duty you hold. Your compliance obligations remain yours, and competent advice should come from your own advisers.

5. Links to other sites

Where we link elsewhere, the link is for convenience. We don't control those sites and don't endorse or answer for them.

6. The site itself

The site is provided as-is. We don't promise it will be uninterrupted or error-free, and to the extent the law allows, we exclude liability arising from your use of the public site. Nothing in these terms excludes what can't lawfully be excluded — including liability for death or personal injury caused by negligence, or for fraud.

7. Changes

We may update the site and these website terms; the date at the top of this page tells you when we last did.

8. Governing law

These website terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Part 2 — Platform Terms of Service

1. The agreement

These platform terms become binding when you tick "I agree" at sign-up, or when you accept an invitation into an existing BlueWave account. If your company has signed a separate master agreement with us, that agreement supersedes these terms for your company's use. If you were given access by your employer, your access belongs to your employer's account and ends with it.

These terms are the only terms that govern the platform. If your business sends us a purchase order, a supplier portal invitation or its own standard terms, they don't apply — whatever they say — unless one of our directors agrees to them in writing.

2. Business use only

BlueWave is supplied to businesses, for business purposes, and this is not a consumer contract. By creating an account or accepting an invite, you confirm you're acting in the course of a business — as a company, a partnership, or a sole trader acting for your trade — and not as a consumer. Consumer-protection rights that apply to individuals buying for private purposes don't apply here.

3. Accounts

Keep your account information accurate and your credentials to yourself. You're responsible for what happens under your sign-in; tell us promptly if you believe it's been compromised. We may suspend access where we reasonably believe security requires it.

4. Your licence to use BlueWave

We grant your business a non-exclusive, non-transferable right to use the platform for its own water-hygiene operations for as long as this agreement runs. That's the whole grant — the software, and everything in it that isn't your data, stays ours.

5. Acceptable use

Don't use the platform unlawfully, don't try to break or overload it, don't reverse-engineer it, and don't upload content you have no right to upload. The full detail lives in our acceptable use policy, which forms part of these terms.

6. Your data

The operational data your business puts into BlueWave — customers, sites, assets, job records, engineers' field reports — is yours. We process it on your instructions as a processor, under our data processing agreement, which forms part of these terms. You grant us the limited licence we need to host, process and back it up, solely to provide the service.

Two commitments worth stating plainly. We do not use your data to train, fine-tune or improve any AI or machine-learning model, and we won't start without your prior written consent. And where we analyse usage to improve or benchmark the service, we work only with aggregated, anonymised data that can identify neither your business nor any person.

In return, you're responsible for having the right to upload what you upload. If a third party claims that data you put into the platform infringes their rights or was uploaded unlawfully, you'll compensate us for the losses and costs that claim reasonably causes us.

7. Fees

BlueWave is a paid subscription: per-seat and monthly, at the rates on our pricing page or agreed with you in writing. Your subscription starts when you register and renews month to month until your account closes. We invoice in advance — the first invoice on signup, then on your monthly anniversary — and each invoice is due within 10 days, payable by Direct Debit, bank transfer, or card. We are not currently VAT-registered, so no VAT is charged; if we become VAT-registered we'll add VAT at the prevailing rate from the effective date of registration. If we change our prices, the new price applies to you only after at least 30 days' notice. If an invoice goes unpaid we'll remind you like humans first, but we may suspend access while invoices remain overdue, and we may charge statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

8. Availability and support

We work to keep BlueWave available and we take that seriously — field operations depend on it. But we don't yet offer a contractual uptime guarantee, and maintenance will sometimes interrupt service. Support is by email, on a reasonable-endeavours basis.

9. Security

Data is encrypted in transit, access is role-based, and each customer's data is isolated from every other customer's. The fuller picture lives on our security page.

10. Confidentiality

Each of us will keep the other's confidential information confidential, use it only for this agreement, and disclose it only where the law requires. This obligation survives the end of the agreement.

11. Warranties and disclaimers

The platform is provided as-is: we don't warrant it will be uninterrupted or error-free. Features labelled beta or preview are exactly that — provided without warranty, and they may change or be withdrawn. Where the platform depends on third-party services — maps, payment processing, your own integrations — we're responsible for how we've built against them, not for those services themselves.

And one thing worth saying plainly for this industry: BlueWave helps you keep audit-ready records, but using it doesn't discharge your legal compliance duties. Those remain yours under ACoP L8 and the rest — our job is to make meeting them dramatically easier, not to assume them. Likewise, your business insurance and your own record-keeping remain your responsibility: keep copies of anything you'd need if you lost access tomorrow.

12. Liability

Nothing in these terms limits either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that can't lawfully be limited.

Two things sit outside the caps and exclusions below entirely: your obligation to pay the fees you owe us, and your indemnity for uploaded data in section 6.

Subject to those, neither of us is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill or business opportunity, or for any indirect or consequential loss.

Everything else is capped: each party's total aggregate liability arising out of or in connection with this agreement is limited to the greater of (a) the fees paid or payable by your business in the 12 months before the event giving rise to the claim, or (b) £5,000.

13. Suspension and termination

We may suspend or terminate access for material breach of these terms — including invoices that remain unpaid after reminders — giving notice where practicable. You can stop using BlueWave and close your account at any time.

We may also terminate if your business stops trading, can't pay its debts as they fall due, or enters an insolvency process — but only so far as the law allows. UK insolvency law protects a company in a formal insolvency procedure: while one is under way, we won't terminate for the insolvency itself or for arrears built up before it started, and we won't make continued service conditional on paying those arrears. We can still require payment for service supplied during the procedure, and suspend if it isn't paid.

14. Leaving with your data

On termination — yours or ours — you can export your data in usable formats, and we'll keep that export available for 90 days after your subscription ends. After that window we delete or return personal data in line with our privacy policy and the data processing agreement, keeping only what the law requires us to keep (invoices and accounting records, for instance).

15. Events beyond our control

Neither of us is in breach for delay or failure caused by events genuinely beyond our reasonable control — hosting or telecommunications failure upstream of us, cyber-attack, natural disaster, epidemic, government action, war. Whoever is affected tells the other promptly and works to limit the damage. If such an event blocks the service for more than 30 days, either of us may terminate on notice. One thing this clause never excuses: paying invoices that are due.

16. Changes to these terms

If we make material changes to these platform terms, we'll email account holders with reasonable notice before they take effect — enough time to leave first if you don't accept them. Continuing to use the platform after that date means the new terms apply.

17. Notices

Formal notices under this agreement go by email. Ours go to the email addresses on your account; yours go to legal@usebluewave.com. A notice sent by email counts as received the next working day. Routine service messages — invoices, reminders, product updates — aren't formal notices and just arrive by the usual channels.

18. General

These terms (with the acceptable use policy, the data processing agreement, the privacy policy and, when signed, any master agreement) are the entire agreement between us. Apart from our right to update them in section 16, they can only be varied in writing — informal promises don't count, from either side. Not enforcing a right once doesn't waive it. Neither of us may assign them without the other's consent, except that we may assign to a successor of our business. If part of these terms turns out to be unenforceable, the rest stands. No third party has rights under them. Clauses that by their nature outlast the agreement — accrued payment obligations, confidentiality, liability, data export and return, governing law — survive its end.

19. Governing law

These platform terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.